25/11/2013 – 27/11/2013
09:00u – 16:30u
Max. 10 persons
Location: Ravenstraat 10, 9255 Buggenhout
Learn about process improvements, benefits, and challenges of ITIL ®, and get your ITIL ® Foundation certification. In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations.Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL ® exam required for entry into the future ITIL ® intermediate-level training courses.
ITIL ® covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL ® Foundation exam will be offered on the last day of class.
Familiarity with IT terminology and IT-related work experience are recommended.
EUR 1250 excl. VAT
BOOK BEFORE 15/10 & GET EUR 100 DISCOUNT
– 3 days training during office hours by a certified ITIL® trainer
– Lunch & drinks
– Official certification exam
How to register
Please call for availability 0032 52 55 71 68 or fill in our contact form below