You provide support to users both by phone and in person at the ICT helpdesk, handling first- and second-line incidents and requests.
Requirements include demonstrable experience as a first- and second-line helpdesk employee, knowledge of relevant technologies, basic understanding of ITIL Service Support, Windows, Active Directory, Office and Office 365, networks, and standard PC installations. Dutch language proficiency at CEFR level C2 is required.
Experience with Intune and Topdesk is also expected. Physical presence on site is mandatory throughout the contract period.